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You ask, We Answer


How do I know that my order is confirmed?

Can I modify my order after placing it?

How can I track my order? / When will I recieve my order

Will I have to bear the shipping charges?

Do you have Cash On Delivery (COD) facility?

What are the different ways I can order Pilgirm products?

How much time does it take for the order to be delivered?

Can the billing address be different from the shipping address?

Do you ship outside India?

Order & Payments

What do I do if I’m having trouble making payments online?


Till what time can I return a product I haven't used. Do you cater to returns? What if I don't like the product and want to return?

Loyality Program

How do I redeem my Pilgrim miles?

Referral Program

How do I refer a friend and earn referral rewards?

Contact Us

How can I get in touch with Pilgrim?



What are the Toxic 20?

Are you a clean brand?

Do you use sulfates or parabens in your products?

For how long are the products safe to use?

Are the fragrances used safe to use?

Animal Testing

Do you test your products on animals?


Are your products 100% natural?

Are your products suitable for sensitive skin?

Are your products vegan / vegetarian?